Client Service: Terms &Conditions
www.kiosk.net is a managed B2B marketplace for listing of kiosk hardware and components, kiosk machines, as well as a marketing platform for various kiosk manufacturers and suppliers worldwide. Here are related user guide, terms and conditions for clients.
Pricing and Quoting
All prices listed are FOB Shenzhen or Hong Kong prices without freight, tariff and without VAT of the destination country included.
All prices listed are real and up to date at the current rates, while we reserve the rights to fix any pricing errors before a formal confirmation and implementation of the purchase order on this website.
All items listed as "In Stock" or "Available" are available for order or backorder, however it doesn't mean that the product is ready in stock for delivery. Lead time and delivery time will be confirmed upon review and schedule.
Tiered Pricing or quantity discount is supported on this platform, shown price are the ones for purchase order meeting the MOQ(Minimum Order Quantity). Tiered pricing are often listed under the item description and automatically applied when you are generating an online proforma invoice .
We always honor regular and frequent clients. If your demand for any interested item(s) is far above our current pricing quantity margin, you can initiate an inquiry by "Add to Quote" and "Submit Quote" with contact information, potential quantity demand and related comments, our staffs will review and respond to the inquiries timely by email, telephone or others.
Also, you can contact us by direct email or phone. For inquiry, please mention the interested products and possibly the potential demand, feature requests, parameters so that we can promptly respond with accurate solutions.
Purchasing and Payment
Due to complexity and specialty of our products, this platform are managed for benefits of both the buyer and seller, it is not like Amazon or Ebay which are straightforward in placing and processing orders.
Registered users can "place an order" for the required item(s) on this platform. By placing an order, you acknowledge that you are intending to purchase the item(s) at listed price and agree that we will contact you by email or telephone to confirm related details
All incoming orders will be pending for manual review and confirmation before processing. Please register with your genuine company and contact information so that you will be timely contacted for confirmation.
Your invoice may be adjusted according to mutual agreement and real time conditions. Usually, the adjustment of invoice is changing of freight according to recalculation of shipping weight and current applicable rate, adding of lead time and information for payment.
Payment is not required until our manual review and confirmation of the orders.
Our payment terms are generally 100% T/T in advance before delivery. Split payment is acceptable for frequent clients only on certain terms and conditions. Other payment terms are negotiable.
We accept payment in USD and EURO. Or other currencies are acceptable on mutual agreement.
PAPAL is an optional payment method acceptable for sample orders with purchase volume of lower than amount of US$3,000.00. Otherwise, PAYPAL is acceptable upon mutual agreements.
Delivery and Shipping
Freight charge will be estimated and notified when initiating a purchase order. Various shipment methods are supported according to agreement. Typically, sample orders or small volume purchases are handled by air logistics such as DHL/Fedex/UPS/TNT etc.
Ocean or Cargo shipping can also be applicable upon demand and necessity. Also, clients can arrange self pick-up using their own designated logistics.
Lead time for different products will be variable according to different conditions, which will be estimated and notified upon your inquiries and purchase orders. We have only limited stock for regular and popular products. Production or sourcing is initiated upon firm orders or forecasts.
If not otherwise stated, the seller is responsible for export clearance and seller is responsible for import clearance of the destination country. And buyer needs to bear all custom and fees occurred from the destination country.
Support and Warranty
We sell products and provide sufficient technical support during your design-in and development stage. If applicable, general specification, parameters, drawings, SDK, demo programs and other technical documents are provided for listed items. Issues happened in the period of design, deployment and usage will be timely supported by email, telephone or on-site visit.
Return for repair or Return for Replacement is acceptable for faulty items with issues not solvable at the client side. In this case, terms and conditions will be notified for different products according to mutual agreement.
Warranty period over sold products will be variable from 3 to 36 months, or extensible upon agreement. Warranty is limited to quality issues of the product only, and not covering wrong usage, vandalism, or any sabotages
During the warranty period, replacement parts and components of the sold products will be supplied for free or at a negotiated price. Limited support can be provide after warranty, replacement parts can not be 100% guaranteed.